April 5, 2013

Today, Air Assurance completed the installation of our new Lennox heating and air system. I want to pass on to you how much we appreciated the professionalism of your sales team and the installation team! All of them were extremely competent, knowledgeable, polite and respectful of our home. In addition, they were always cheerful and very pleasant to be around! If any problems arose, they were quick to resolve them. In short, each of them reflected very favorably on Air Assurance. They are an asset that I’m sure you are glad to have as part of your team. My wife and I are extremely pleased with the purchase and installation of our new system!

Robert H.

March 25, 2013

Just wanted to let you know how the installers did on my home. They were OUTSTANDING! Great team! They worked very hard and fast together, they didn’t even take breaks other than lunch! They were go getters. They sealed every seam that was leaking, they removed some old pipes that were always in the way when I needed to change the filter. They were very knowledgeable of their job and got right to it. They impressed me big time! I would definitely refer this team and your company if anyone needs new units. I didn’t realize just how bad the company I used before was until this experience! Also, the sales guy was very good in explaining the different units to me where I understood what my options were. He is a great consultant! With this kind of team, your company should expand big time in the future! Thanks so much!

Janie C.

March 25, 2013

I just wanted to tell you how much I appreciate everything you’ve done to help me get this system in my home. It’s going to be so much nicer!

Jared A.

March 20, 2013

My installation crew was very kind, respectful, knowledgeable, and dedicated! You do not find technicians with these qualities very often in today’s society. They all went above and beyond what was required of them. They all are a great asset to your company. I love how quiet the system is and love the feature of being able to adjust my I-Comfort Thermostat online or from my phone. Well done Air Assurance!

Linda M.

March 11, 2013

I'm writing to you today to let you gloat a little on the unbelievable service that was delivered to the above address. I have done numerous remodel's in my time as a homeowner and their always seem to be glitches and or things that just can't be foreseen. I wanted to let you know that each and every employee of Air Assurance that was on my property made me feel like my house and my family were number one, thats right numero uno!!. Your lead installation man and his team of technicians went above and beyond the call of duty making sure every little detail was done to specifications, as well as code but most important making sure it was done in a manner that we felt very safe having strangers in our home. They worked late hours, twice past 8 P.M. to make sure that our job would be completed and we would not be a minute without heat. You should be very proud of your Air Assurance team and I hope that you will continue to offer this exemplary service to all your customers. P.S. I can't leave out the most important things about running any business. Your Sales force. I truly feel that your comfort consultant is one of the best sales professionals that I have ever encountered. His high standards and morals go unsurpassed in today's environment of who cares. From the day that I met Jim at a Home and Garden Show in 2011 until now he has gone above and beyond the call of duty. Everything he ever said he would do he did. He never balked at anything. I truly feel he had my best interests at heart. If I ever start another company he would be the employee I would want to train the rest of my sales force. My wife still comments that if all these guys/contractors that worked here had half the ethics of him, our project would have been completed a whole lot sooner and most probably a whole lot better

Larry S.

March 7, 2013

Your installation techs were the most courteous workers I’ve ever had in my home. They made us feel comfortable to leave our house at any time. They would answer any and all questions with respect and knowledge. Koudos Air Assurance!

Mike C.

March 4, 2013

I’ve got to be honest, I had my doubts. We’ve been down this road before and it never worked out quite like we were promised. I’m in shock! Your guys were great and the unit installed was cooling by itself within an hour of being turned on. Having the current unit as a redundancy precaution was fabulous and I can’t imagine this having gone as well as it has. Thank you for taking the time to find what we needed that would work for our difficult situation. As far as we’re concerned, there is no better heating and air company in Tulsa. Thanks again for the wonderful help!

Terry L.

February 9, 2013

Your techs are awesome. I know I keep telling you this, but we have seen some horribleness before, and your guys are great! The guys came over today. They cleaned everything and did our little insulation problem. They came up with a solution to our problem that we are going to execute at the end of summer. In fact, there isn’t’ a single person at your company that I’ve talked to or dealt with that hasn’t been wonderful. That all starts at the top and trickles down so you are definitely the person to thank. It’s a testament to your leadership and personality that you have the people you have. In a company your size that is unusual, but it is such a pleasure to do business with you guys.

Tina L.

February 4, 2013

This is a letter of appreciation for outstanding customer support and service by your company in the new installation of the two new Lennox HVAC systems at our home last month. From the initial quote from your estimator, to the entire installation team, the total project was completed with unbelievable precision. There were no surprises. From the very start of quoting this job, Mike was a great spokesman for your company. He gave me confidence in your company and assured me from the very first meeting that this undertaking could be completed to my total satisfaction. I was truly impressed with the workmanship of the installation team and the leadership of the foreman who addressed every one of my concerns during the three day event. He was always patient and open to any of my questions and concerns during the process. Joey was ahead of me when I showed him my “punch list” at the end of the installation and almost all of the items on the list had been completed. He is truly and asset to your company. Again, I thank the total team for outstanding customer support and the professional installation of the two new Lennox systems!

Phil H.

January 20, 2013

I would recommend Air Assurance for a all HVAC and plumbing needs to any of my friends, in fact, I have multiple times!

Mike S.

January 9, 2013

Over the years, I have dealt with companies who promised one thing but delivered something else. Air Assurance is not one of those companies. Jim was straightforward with me and respectful throughout the entire process. The installers arrived on time, worked hard , and kept on schedule even though it was freezing cold the days they were here. Your quality control specialist did the final walk-through and made certain I was completely satisfied! Needless to say, Air Assurances’ sales/customer service, work ethic and follow up was impressive. From beginning to end the job was handled in a professional and businesslike manner. Little things like cleaning up after themselves, attention to detail and showing respect for my personal property means a lot to me! I can’t say enough about that! And finally, Air Assurance billed me the exact amount they said they would There were no surprises. I got exactly what I was promised and couldn’t be more pleased with my decision to use your company. J.R> Arbuckle was on target when he opined, “You get what you pay for”.

Tom S.

January 4, 2013

Last month, I had the misfortune of waking up to a house full of gas and carbon monoxide. The only reason I woke up was because of a coffee maker I had just purchased the day before which beeped when it was finished brewing. I called Air Assurance because I didn’t want to worry about a small company handling installing my new furnace which was long overdue to be replaced. I immediately felt taken care of when I explained to the lady who answered the phone how quickly I needed an estimate, and right away I had someone there. I feel so lucky to have been assigned to Jim as my comfort specialist. He was very professional and knowledgeable and didn’t mind taking time to explain things to me. I knew it wouldn’t be an easy job to remove the furnace that the previous owners had built a tight closet around. I was confident that the job would be done right. Anything I needed, he got it taken care of. He not only handles any criticism on how things might be done more to my liking, but asks for it. I really appreciate how much I could trust things to him in such a time of stress. I will recommend Air Assurance to anyone I can in the future and have let several friend s and family know of my positive experience. Too often, we only get negative feedback, so I wanted to make sure to let you know what wonderful employees you have!

Jamie W.

December 8, 2012

I was very impressed yesterday with my service. The professionalism and caring service that the tech provided me was top notch. In fact, I was overwhelmed. I am a first time customer and it certainly will not be the last time I use Air Assurance. I will tell everyone I know who to call when they need a HVAC company!

Miriam R.

December 7, 2012

I am so pleased with the service AA has provided! I’m in customer service myself, and I was amazed at the level of service I received. From the person who answered the phone on my original call, to the person who did the repair. They were prompt, answered all my questions and worked diligently with me to accommodate my schedule. Well done!

Carol M.

December 6, 2012

I am a first time customer and had a furnace tuneup today. I was so pleased with the service and professionalism of my technician. I was overwhelmed! I will definitely be calling you in the future for any heating/cooling issues. Thank you!

Miriam R.

December 1, 2012

This has to be the best company in the country. These people are unbelievable! From start to finish, the service, the sales process, the installation, the follow up to the installation, etc. I have travelled all around the world and haven’t seen craftsmanship like this! The ladies in the office are great too! This was a terrific experience!

Cliff R.

November 27, 2012

Lee was very polite, efficient, helpful, and informative when installing our new thermostat. He did a great job and I just wanted someone to know what a good guy you had there!

Janice C.

November 26, 2012

I was thrilled with the service I received from each and every Air Assurance company employee. The equipment seems to be fabulous and I am very pleased with the heating and air conditioning systems.

Rita W.

November 24, 2012

My experience was exceptional from beginning to end!! Thanks for the hard, quick work!

Art M.

November 16, 2012

I’ve been using you since 2001. Today was just another great experience I wanted to thank you for. My tech was wonderful, they always are, but I just had to write today. I can tell you treat your employees great in how they act and treat the customer, it reminds me of my old days with PSO. Your guys do an outstanding job every time. Thanks!

Herb A.

November 8, 2012

Both my husband and myself are extremely impressed with Air Assurance. We feel we got excellent service and installation of our new unit. We will definitely be sure to recommend them when anyone we know are in need of the services of a heating and air company. The service and follow up by the company has been top notched.

Cheryl H.

November 6, 2012

I was very pleased with my service and installation from Air Assurance! They helped me a lot. I was going through a divorce, and they bent over backwards for me.

Jeff F.

October 26, 2012

Just wanted to call you and tell you what a great job Mike did today. he is a tremendous asset to your company in providing excellent service by being thorough, helpful, and kind!

Lorraine K.

October 20, 2012

We are very pleased with everyone that we have interacted with at Air Assurance. Jay and Jerry have been especially helpful over the process of maintenance and installation both!

Bill S.

October 15, 2012

I sincerely don’t know how you continue to get guys like the guys you send to our house every maintenance. They continue to amaze me with their professionalism, kindness, and skill!

Richard H.

October 13, 2012

Just keep doing what you do best- Have good managers, hire the best people, and you will continue to be the successful company you are today!

Betty G.

October 12, 2012

I couldn’t be any happier with Air Assurance. Mr. Rampey has been more than fair with me. I don’t know how he gets all of his employees on the same page of professional service and customer care! I am really thankful to him and all of Air Assurance. I’m warm in the winter and cool in the summer. Me and my family feel safe and comfortable!

Rick B.

October 9, 2012

Your service tech today was so professional, so informative, and so knowledgeable. He answered all of my questions in an extremely nice manner. Kudos to him and you!

Maudean H.

October 1, 2012

Just wanted to drop a quick note to say that I really appreciate your staff for such a quick response in helping my son and his family out. Also, thanks for the excellent service you provide to me and my family. You guys Rock!

Ann J.

September 24, 2012

Thanks for everything! Your installation guys were unbelievably awesome...totally professional, punctual, friendly, informative...and left everything as neat as a pin! We are extremely pleased with the system and look forward to not having to go to the poor house next summer when the big electric bills start rolling in!

Christie C.

September 20, 2012

John, David, and Matt worked so hard and did not take a break during the recent installation of our units at our home. They were all so polite, hard working, and the service I received was amazing! Thank you for sending such a pleasant, dedicated, hard working crew!

Debbie H.

September 20, 2012

Steve came to my home yesterday to complete a furnace check. I was so pleased that he was so nice, helpful, and informative. He even highlighted the areas on my ONG form to make filling out the rebate even easier. I have definitely found a new HVAC company for good!!

Beverly S.

September 19, 2012

Just wanted to pass along a compliment to you guys...Our upstairs unit quit working over the weekend, so I called Monday morning at 8:30 or so. By 10:30, you were here, had it diagnosed, and fixed....UNBELIEVABLE!! Thanks so much for the great, prompt service.

Ben W.

September 14, 2012

Just wanted to thank you for your quick installation and courteous technicians. Jody and Nathan answered all our questions about the new units and didn't seem bothered at all by all my inquiries. Thanks again and I am highly recommending your company to anyone that needs your services!

Michael F.

September 13, 2012

Thanks for taking the time to follow up with us about the new units. Your techs were much more than polite, they took the time to explain the entire system and how it operates. It was very apparent that this is their "Craft" and they approached every aspect of the job with complete professionalism. Everything was clean and tidy when they left and we very much appreciated them and their work. I noted to your crew that we had this job quoted by several other companies and the reason we chose your company was because of the presentation and representation of your company. The initial phone call I made to set the appointment was a very good experience and set the wheels in motion. Our company prides itself on our image, and obviously, so does yours. Our associates are uniformed, our equipment is current and state of the art, clean and we feel like our service is the best in our industry. Again, obviously, your company feels the same way, and deservedly so. My first impression of Air Assurance was that you are just that, and our experience with your company confirmed it! Thanks again for the extreme care!

Justin B.

September 4, 2012

David, I didn't mean to bother you on the weekend, but as expected you took care of us as usual! Within minutes after you called, we received a call from the dispatcher Kim. Since we are ESP members, she moved us ahead of non-members. She was very nice and helpful! Kim said it would be around 6pm before the tech would arrive. Later in the afternoon, we received a call from Mark. He said he would be at our house at 5:30. He arrived at approximately 5:15pm. He was neat as all of your technicians are. I explained our problem and he went to work. It was hardly anytime at all and he returned with the solution. I told him to fix it and he did. Mark said the "motor and transmission" were fine. We received the 15% discount and no charge for the overtime weekend call. If you ever want me to make a commercial about the ESP plan, please let me know, I'd be happy to refer, recommend, or tout in whatever way! What a lifesaver it was this weekend!!

Richard H.

August 30, 2012

Just wanted to tell you a bit about my experience. When I called, you said that you could have a tech there within the hour. I couldn't believe it, but the tech showed up better than promised within about 30 minutes. The unit was fixed within about 30 minutes and I forgot to leave the credit card with my wife. My wife asked if it would be alright if I just came to the office to pay, and the tech assured her it would be ok. To my surprise, the ladies in the front office were as nice and professional as the tech was. The customer service was awesome from start to finish. Thanks for everything!

David V.

August 29, 2012

Thanks so much for fixing my AC! Keith was extremely friendly and answered all my questions about a doorbell problem while he was there. We will definitely be using Air Assurance in the future for all our AC needs!

Matt D.

August 28, 2012

We had our AC unit service for the second time in two weeks. We called your company the second time and immediately got a technician sent out. Mike B. was amazing and efficient! Being a woman, he explained the problem so easily to me and had my unit fixed and working in no time. Well no time for me, but for him it probably seemed like forever, ha! He also explained the dangers in me flipping the breaker back on after it kicked off. He was very professional and if my unit needs to be serviced again, I will definitely ask for Mike. Thank you so much.

Melody H.

August 28, 2012

Everyone was very professional especially our Comfort Consultant. Your installation crew was courteous, and helpful in getting the job accomplished as quickly as possible. I am also impressed with my new Lennox AC and blower. Looking forward to the winter and lower gas bills with my new system!! Thanks for everything!

Chuck F.

August 27, 2012

The experience was incredible! From beginning to completion, Air Assurance was impressive! I felt Mike was the best salesperson I have ever met. He was personable, knowledgeable, and we felt that we were in good hands. The guys that installed the unit were also incredible, neat with their work and thorough! There was another gentleman that came to inspect things at completion, and again, top notch. We actually met with 4 different companies before deciding. Air Assurance was the highest bid, however they provided the best options for the concerns that we had, very thorough, and made sure the job was done right! They also convinced us that they stood behind their product and their work. Mike was incredible at taking care of the rebates and everything like that which were offered. I can't tell you how much I appreciate being in good Christian Hands! I would highly recommend Air Assurance and the companies that work along with them. Well worth the money. The unit is quiet, our temperatures are constant and it is awesome!! Can't say enough!

Tammy W.

August 22, 2012

The new AC unit is absolutely WONDERFUL!! We are so thankful to have had it during this long, hot summer! The main floor of our home has never been this comfortable! We are looking forward to being equally as comfortable this winter. Thank you!

Tim C.

August 14, 2012

The recent cooling inspection on my unit went so well, thanks to your courteous and capable technician Mike. He explained in detail the reason it would be advantageous to replace my old thermostat. To be frank, I was concerned about a little glitch I observed whenever I adjusted the thermostat up/down during the past winter’s heating. The new thermostat was installed in no time and appears to be working quite well. Mike is a pleasant and personable young man. It means so much to those of us who live alone, to feel comfortable whenever it is necessary to have a service person in your home. My brother, who is usually here whenever I have something done, would have liked him!

Adele K.

August 13, 2012

Just a note to tell you that your people that reviewed, inspected, planned, and executed the replacement of our HVAC system recently did a great job! I can tell you that all of your employees were courteous, professional, and friendly, and we couldn’t be more pleased with their work. Your employees that did the actual changing of the equipment did an outstanding job! Thank you for your company and the fine job I received. I will certainly recommend Air Assurance to everyone I know and be happy to give you a reference anytime!

Bruce J.

August 12, 2012

I’m completely pleased with everyone involved in our installation and service at our home. They were all pleasant, knowledgeable, and communicated very well. I appreciated the fact that the techs were clean cut! It is very refreshing to work with a company that delivered what they promised. I also want to compliment Lisa in the office who communicated everything that was going on from rebates to inspections, etc. Thank you! I’m definitely a beyond satisfied customer!

Karen H.

August 11, 2012

We so enjoyed working with Mike . He did his very best for us-both financially and with the speed of installation. We couldn’t have been more pleased with Mike from Sales and Steve for Service, we’ve got a “Winning Team”!

Tom and Sally D.

August 7, 2012

I am extremely pleased with the service and professionalism of Air Assurance Co. Everyone I had contact with at Air Assurance Co. was very helpful and accommodating. I will continue to use them and will refer them to friends and family.

Ann R.

August 7, 2012

Air Assurance service is perfect. When I call them for emergency issue, they can show up in 3 hours

June P.

August 4, 2012

I have no comments or suggestions on how I could be served better. I was blown away and so very grateful for the immediate and outstanding service I received by Air Assurance. They have serviced my heating and air conditioning for years and they have always been prompt, courteous and knowledgable.

Vicky J.

August 2, 2012

I wanted to let you know how much I appreciate and respect your company. We had our HVAC system replaced a few weeks ago by you and what a great experience! From Mike, who came out and talked with us about our needs, to Jody and Nathan that came out and installed it. Mike offered suggestions to solve a problem we have had since the house was built and it is working great! Everyone was professional, courteous, and did an outstanding job. I’ve already recommended Air Assurance to several friends and will continue to do so! These guys made this a great experience and the house has never been more comfortable. Thank you!

Darrel and Tammy W.

July 22, 2012

I just wanted you to know what a wonderful experience I had with your company on Saturday. Susan was wonderful to talk to about our AC problem. I had called many companies on Saturday and only had two of them call me back, you being one. She told me that she could get someone out that day, but would be later in the evening. I was relieve to know that I could get some relief that quickly in this heat after hours! She was good to tell me about the ESP program, which I purchased. When Mike arrived, I was even put more at ease. He went out of his way to be comforting and assuring that we would have air before he left. I put a picture of the service truck and how impressed I was with the service on Facebook. I hope it gets you more customers like me! Both of the employees I communicated with were wonderful! I can’t imagine working in the AC business when the temps are over 100 degrees every day but both of them are the epitome of what customer service is all about. Thank you for hiring employees that care for their customers. I can tell that comes from the top!

July 20, 2012

Mark was so pleasant and professional! I was with another company and my daughter suggested that I try Air Assurance when the other company couldn’t get to me as quickly as I would like in this heat. I am extremely happy that I switched companies now! Not only did they get to me quickly, but the difference in the quality of people you sent is overwhelming! Looks like you found a customer for life!

Beverly R.

July 19, 2012

Amanda was awesome! She was extremely nice and extremely thorough and in general did just an excellent job. I would like to request her for my fall service as well since my experience was so good!

Susan B.

July 19, 2012

Dil was wonderful! Even though he had to come out very late at night, he was pleasant, professional, and extremely nice. He was a true professional! Come to think of it, all your techs have always been great with our service!

Bob P.

July 18, 2012

This was the second Lennox system we purchased from Air Assurance. They have great sales and service personnel. Both units are quiet and very efficient. I wouldn’t go anywhere else.

Dale R.

July 17, 2012

I recently lost my husband who took care of the maintenance of our air conditioning system. I just wanted to write and tell you how pleased I am with your service. Your techs are always comforting and I know they are honest, hard working, and always look out for our best interest! I love working with them. They have always been patient, fair, and kind. Just thought you should know what a great group of guys you have!

Yvonne M.

July 15, 2012

To whom it may concern, I appreciate all of your technicians! Today, your tech was super nice and I appreciate him taking the time to explain everything to me. They are always professional and courteous and willing to go the extra mile. Thank you!

Mary W.

July 13, 2012

To whom it may concern, It surprises me that there are still companies and employees like the people at Air Assurance. From the salesman to the installers to the secretary that greeted me on the phone and at the door. All of them were true professionals! Air Assurance must be a top notch company in order to draw employees of this caliber! Such nice and knowledgeable ladies and gentlemen! Thank you!

Mathew M.

July 11, 2012

To whom it may concern, The Lennox system is great! Super, Super, Super quiet and the variable speed motor is awesome! The AA guys were awesome too! Very friendly and helpful in answering all my questions and concerns. Also did a superb installation—it looks amazing! But it feels even better!

Bradford G.

July 10, 2012

To whom it may concern, Being as that we had absolutely no A/C in almost 100 degree weather, Air Assurance was very prompt to come to our rescue. They expected to have the job complete in no more than two days but actually made it a late day and finished in one day. They did it very successfully and professionally. You installed two systems for us and needless to say we are very, very pleased! Thank you!

Connie C.

July 5, 2012

To whom it may concern, Very professional Service! I am very happy to find a great and reliable company to service our heating and air conditioning systems!

John H.

June 22, 2012

To whom it may concern, The Cooling inspection on my unit went so well, thanks to your courteous and capable service technician! He explained in detail the reason it would be advantageous to replace my old thermostat. To be frank, I was concerned about a little glitch I observed whenever I adjusted the thermostat up and down during this past winter’s heating. The new thermostat was installed in no time and appears to be working quite well. Your technician was pleasant and personable. It means so much to those of us who live alone, to feel comfortable whenever it is necessary to have a service person in your home. My brother, who is usually here whenever I have something done, would have liked him very much!

Adele K.

June 17, 2012

Just a note to tell you that your people that reviewed, inspected, planned and executed the replacement of our air conditioning and heating system recently did an outstanding job! I can tell you that all of your employees were courteous, professional and friendly and we couldn’t be more pleased with their work! Thank you for you and your company for the fine job and I certainly would recommend Air Assurance to everyone and be happy to give you a reference anytime!

Wanda J.

June 16, 2012

I just wanted to tell you how pleased I am with everyone involved with the service and installation at our home! They were all pleasant, knowledgeable, and communicated everything very well. I appreciate the fact that the techs were clean cut and respectful! It’s refreshing to work with a company that delivered what they promise! I also want to include the office staff who diligently worked on everything from rebates to warranty registration and scheduling the city and quality check! Everything couldn’t have gone more smoothly!

Karen H.

June 15, 2012

Mike is a wonderful guy! We so enjoyed working with him. He did his very best for us – both financially and in speed of installation! We couldn’t have been more pleased. With mike for sales and steve for service, we’ve got THE winning team!

Tom D.

June 14, 2012

Air Assurance is the best! The ladies on the phone to the service/maintenance guys to the sales and installation techs! They are always polite, respectful, and helpful in answering any and all questions. I am happy to recommend you to all my friends for any heating and air conditioning needs! A wonderful company to work with for sure!

Jeanne L.

June 14, 2012

I tried to call many companies to have them explain their maintenance programs and what it entailed. It left me more confused than before I called. Until I called your company! Air Assurance staff explained in detail what my money got me, and It was clear as glass! I think it’s a tremendous value, and can tell you have spent time training the office staff, so I know your techs are well trained also. Thanks for providing excellent customers service and being able to explain it in my terms!

Kirk E.

June 13, 2012

I am so impressed with your sales staff! Even my husband was impressed, which is very difficult. We have chose you to keep us comfortable, and that is a decision we have not regretted! Nice, polite, courteous, and complete follow through with everything you have told us. Thanks!

Patty G.

May 30, 2012

I so much appreciate the excellent job that your guys have done for me. They explained every aspect of the call in detail and even explained another issue that could have cost us a bunch more if they hadn’t found it early. He was kind, nice, professional, and a pleasure to work with!

Cheryl R.

May 8, 2012

I wanted to write to rave about your tech that visited my house recently. He was kind, courteous, professional and was overall, just outstanding! Thanks for the continued great service I have come to know with Air Assurance!

Louis W.

May 8, 2012

Thanks for the top quality service and workmanship! Jim was great in all of his thorough communication and design. The install guys were awesome as well. It was nice to be at work and feel at ease that things would be in good hands without fear!

Dan H.

May 6, 2012

I wanted to follow up with a note regarding the installation your company did recently. The installation crew did an outstanding job and completed the work as planned. As you know we replaced the entire system and had new ducts ran as well. The result has improved the air quality in the house and the temperature remains constant and comfortable. The were neat, and cleaned up everything and even ran the vacuum in a couple places where dust had accumulated. The association with Air Assurance was professional, the contract agreement was completed as advertised, no hidden costs or unexpected charges and we were kept informed of progress and estimated completion perfectly. We are very happy with the system and every facet of our experience and would highly recommend your company to anyone looking for hvac done right!

Joe H.

May 2, 2012

Your guys are fantastic!! Absolutely fabulous! In fact, they are the bomb, especially compared to some of the idiots we had before we started using Air Assurance. Our units have never run better! And when your technicians give us tips and advice, it isn’t always followed by big dollar signs! Sometimes its just helpful ideas to help keep our systems running better and more efficiently that we can do on our own. They are considerate of our business, closing doors, wearing shoe protection, and making sure they don’t affect our operation to the negative! We are extremely impressed over and over again!

Jana O.

May 1, 2012

Bill was one fantastic person! In our books he was the best technician ever! He was considerate, hard working and stayed until the unit was working so we could be cool again!

Stella G.

April 30, 2012

I have had several dealings with other HVAC companies in my lifetime. This was the first time with Air Assurance. Everything the sales person said was perfectly executed from the pricing (with no surprises), to the service techs install was exactly explained in detail and was done in a professional and timely manner. I always hate to have ac service and install because it seems to always cost so much more when the final work is complete because of mistakes or poor training. I will always look forward to needing ac service from Air Assurance due to my completely positive experience I have had with them.

Shaun C.

April 30, 2012

I can say without a doubt this is the first time I have dealt with a contractor and had absolutely no complaints! I truly feel they have done a fantastic job with my installation and service!

Daniel J.

April 30, 2012

My comments today are about the install of my Lennox system you just installed. I want to start with the sales rep. He was absolutely TERRIFIC!! He answered all my questions promptly, with great courtesy, he was professional and informative. The best part was he isn’t out to just sell whatever he can and run away. He found what I wanted and what worked for my house, and wasn’t the least bit pushy! He is clearly well trained in the product offering and industry! The installers were on time (WOW!! First time for any service company!). I spent most of the morning back and forth watching them making sure everything was right, then I realized they wouldn’t be cutting any corners and then (tried) to leave them alone. The were nice and didn’t seem to mind me playing 50 questions with them. The quality of this company from sales to install is TERRIFFIC!!! If I ever have a need for repair in the future and the service techs are half what the other departments have shown, I will suggest them to everyone I know!

Jimmy N.

April 24, 2012

We had previously used a different company for installation of our units about 10 years ago. The initial install that should have taken 2-3 days took over a month. Our lack of experiences with their service after the initial install was problematic every time due to their lack of communication with each other and with us. When our ac unit went out, we contacted this company again, yet had the same communication issues and no follow up. At this point, we decided to contact Air Assurance. As you can surmise from this letter, we could not have had a better experience! All of their personnel, office staff, salesman, installers, were extremely helpful, accessible, and professional. They did EXACTLY what they told us they would and probably a lot more! I would recommend you to anyone!

Steve H.

April 15, 2012

Just wanted to let you know that we have had an extremely quality service with Air Assurance. It’s not just about the quality of the equipment that you installed, it’s about the people themselves. Everyone and everyone with whom represent you are top notch! First, the sales guy was genuine! Never rushed, never hurried. Answered all of our questions with a smile. In a lot of ways he reminds of our own son. I love his quiet sense of humor. Then there was the install team. Always on time, and did what they said they would. The team leader was quiet, directive, patient, and thorough. The helper was energetic, quiet, and always smiling. They were quiet while working, I made more noise than they did! Competent, thorough, honest, and professional! When you are spending the amount of money we have and continue to spend on our home remodel, it is always a little nerve racking, even when you know you can pay for it. The quiet assured poise of your people helped calm us the entire time. We know we have received a great product! All this to say job well done, and thank you!

Erik K.

April 12, 2012

The team that was here today to fill in the vents were amazing! They were nice, polite, trustworthy and helpful. I could leave and not worry about anything, which is usually not how I feel with most service companies!

Phyllis M.

April 3, 2012

You tech today was outstanding! He was thorough, professional and kind! I just want to make sure his bosses knew!

April C.

April 3, 2012

Mark was a Godsend today! My husband recently passed and I am very emotional about the house upkeep, and after a duct cleaning service had come out to give me news on my rusted ducts, Mark lifted the heavy burden and was able to answer all my questions and put me at total ease with the situation. Thanks to you and him!

Shirley B.

March 27, 2012

Just wanted to let you know how pleased we were with Amanda your female technician. She was very thorough and professional and took the time to help me with a medical issue while she was here. she was extremely beneficial in many areas while she was here. I am extremely impressed

Bobbie B.

March 19, 2012

I have not had a single bad experience over 25 years of being a customer. I have always been pleased with your service, and don’t know how you could do any better!

Nita S.

March 12, 2012

Mike was a true pleasure to work with. He is upbeat and positive, transparent in his business dealing and responsive to any questions. The install team worked on the ventilation system while my GC painted and completed electrical work. I received several compliments from my GC and their subs on the team’s professionalism and ease to work with.

Susan B.

March 8, 2012

Excellent Company! You helped me considerably with minimizing the effects of the chronic lung problem I have through your vast knowledge of air quality! You do excellent work!

Duke W.

February 29, 2012

Just wanted to let you know what a wonderful job your installation techs did at my home. They were friendly and kept me informed through the entire process!