What a great company with fantastic employees! Last night after church, we return home to find the first night in your new home (wouldn’t you know it) water leaking into the garage from the house! NOT GOOD!
Long story short, call Air Assurance… Michael comes out and fixes it perfectly. Late night call and all! He was helpful, friendly, not condescending, complimentary of our new home and on and on. BIGTIME WOW!
Mike H.
Mark and David were fantastic! Whoever is responsible for your recruitment and hiring should be commended. It’s hard enough to find someone with solid technical skills to fill a specialty role like a plumbing technician, but to find people that have this skill AND outstanding customer service skills is almost impossible; however, you continue to excel in this area! They were both so friendly and excellent representatives of Air Assurance! Thanks for another great experience!
Ann C.
Greyson was fantastic! He was very thorough and provided great service . I truly enjoyed his visit under the circumstances!
Vicky W.
I just wanted to compliment Mike and David and the entire company for the quality of people you put out in the field to take care of your customers. Every person you have ever sent to me has been quality personnel that do an excellent job of taking care of my stuff! Tony was out saturday to take care of a faucet and he was no exception. Great people, great service!
Donald T.
Marquis was so very professional, did a great job and was completely honest about everything he did. I couldn’t have asked for any better service, and i know that is not the norm in your industry, so kuddos for finding such great people!
Bill L.
Shane did a super job helping get our heat back up and running again! he is very commendable and I appreciated all his help!
Joe V.
Just wanted you to know that Tate did a great job on my recent plumbing service. I always request Steve on the HVAC side, and now i’ve found a plumber i’ll request as well! Thank you for always providing such great professionals!
Jeff L.
Fantastic job that Luke did for us in fixing our furnace. We were Luke’s last call of the day and he actually spent extra time talking with me and wasn’t in a rush to leave and get home. You can tell he loves what he does and who he does it for! Thank you for the great service and tell Luke my appreciation!
Jack F.
Shane was extremely thorough on my most recent service call. He did a great job, and because of that, i also recommended you to my girlfriend. We will ask for Shane next time for sure. Thank you for the great service!
Ted E.
Just wanted to say thanks for sending Shane to repair our AC. He was very professional and very personable, answered every question and gave us complete confidence in his work and in your company. We’d like for Shane to be our tech if possible for our maintenance as well! Highly recommend him and your company to anyone, in fact, we will be needing a small plumbing job sometime very soon and because of our positive experience with Shane, we will certainly be calling your plumbing division! Thanks again, very satisfied!
Patrick O.
Over the last several weeks, we had the opportunity to meet several of your valued employees. Mike G. came first and did a very thorough job of assessing our situation. He is very knowledgeable about the industry and the needs of the customer.
About a week later, Marten and Shane came out do to the installation of our system. Not only did they do an excellent job on that, but they were able to do the things necessary to correct our many issues that were created by the previous company who did our installation less than 2 years ago.
Additionally, Bill Bailey came a week later to solve a complicated issue with our wiring and thermostat.
I found that all the Air Assurance people are extremely courteous, highly qualified, and very customer oriented! Marten especially was helpful in explaining all of the issues and solutions. Whatever you’re doing , just keep it up because it seems like the culture you have created is working very well!
Respectfully yours,
Ed H.
Cole was extremely thorough and professional while performing our heating check. Thought i’d like to give him a shoutout to his bosses. Great job, great service!
Shelly L.
I am a long-time customer of Air Assurance. I would like to express my appreciation and acknowledgement of Bill Bailey, shining star on your service team. Through the years, he has consistently done a wonderful job, installing and servicing the Lennox unit that I purchased from Air Assurance.
Thank you for allowing Bill to service my machine, even though, I understand, that he now works in other areas. I would not trust anyone else, like I trust Bill, especially given the unusual set-up on my rooftop unit. What I appreciate most about him is that he genuinely listens to the customer’s concerns. I get the sense that he does what he can to address them, and to turn a “good” job into a “great” job. Such personal integrity and professionalism does not seem so common nowadays.
I hope you appreciate the customer feedback. I just wanted you to know that Bill favorably represents your company, and I do appreciate it.
Melanie D.
Mark is amazing! I just wanted you to know what a great person he is.. He always checks in properly and addresses the things we need promptly. I’m just the girl at the front desk, but he even brought me homeade Jelly one day! What a tremendous asset to your company he is!. Thanks for providing such great people always!
Terry S.
Air Assurance is great!…especially Mitchell! You installed a condensor and we had an issue and you sent Mitchell out to address it. I am overly pleased with him all around! Mitchell exemplified your commercials and i will refer you to everyone i know!
Doris W.
Marquis F. is fantastic! Courteous and dilligent in his work….a tremendous asset to your company. He service my AC last night (after normal business hours) and had problem corrected within one hour… give him a raise!
Larry G.
We absolutely love the new system ! You have two all star installers in JR and Shane. They were accommodating, friendly, and answered any questions we had. Very glad we went with your company and appreciate you all doing the job so well!
Daniel W.
I absolutely love Jerry! Jerry always does such a wonderful job for me and i sincerely appreciate the level of service he provides every time. I always ask for him and will continue to do so!
Salvy P.
Shane did a fantastic job today on my AC unit! He was extremely professional and kind, showed up on time and always kept me in the loop as to what was going on and why. Excellent service!
Kenneth S.
Kory was awesome. What a great guy and technician you have in him! He was so well mannered, polite and professional! It’s great to see young people like him treat customers so well!
Bob R.
