When it comes to servicing your furnace, air conditioning, or other HVAC needs, it's important to know what to expect in terms of customer service when dealing with any HVAC contractor.
Professionalism
When you call an HVAC technician, you should expect a certain level of professionalism. You should be assured that the technician is a non-smoker, background checked, and is drug tested for both your safety and peace-of-mind. The technician should be N.A.T.E. (North American Technician Excellence) certified to prove a certain level of expertise.When he or she arrives, the technician should be prompt. The contractor should be uniformed, clean and should have a proper badge and identification. You should feel secure about letting him or her into your home.
Honesty and Reliability
Your HVAC technician should be honest and trustworthy. He or she should also use the best parts when it comes to installing or repairing your HVAC system. It doesn't help you if your technician uses substandard parts which will cause a breakdown in the future.
Diagnostic Service Calls
If your HVAC system is having problems, it's important that the technician diagnose the problem thoroughly. That means that he or she has the tools needed for the job and enough spare parts on the truck so the problem can be fixed once you give the go ahead. The technician should spend as long as required to figure out the problem, no matter how long it takes. Once the problem has been diagnosed, your technician should explain the problem thoroughly to you without gibberish so that you understand what needs to be fixed. He or she should quote you a firm price for fixing the problem. By going the extra mile, your technician is performing great customer service.
For all your HVAC needs, contact Air Assurance, your experts in heating and cooling in the Tulsa area since 1985.
Our goal is to help educate our customers in the Tulsa and Broken Arrow, Oklahoma area about energy and home comfort issues (specific to HVAC systems).
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